Returns & Exchanges

Due to the perishable nature of our premium American Wagyu and USDA Choice beef, we cannot accept physical returns, but we are committed to ensuring your total satisfaction with every order. If your delivery arrives damaged or does not meet our high quality standards, please contact our team within 30 days for a resolution.

1

Inspect Your Order

Upon arrival, immediately check the contents of your insulated shipping box to ensure all items are present and still frozen or cool to the touch.

2

Document the Issue

If there are concerns regarding product quality or shipping damage, take clear photographs of the product, packaging, and the shipping label.

3

Contact Support

Reach out to our Customer Experience team via our online contact form or phone with your order number and supporting documentation.

4

Receive Resolution

Our team will review your claim and, if eligible, issue a replacement shipment or a refund to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing